The Department of Physical Medicine and Rehabilitation is seeking a Certified Medical Assistant (CMA) who will work in an outpatient setting and have responsibilities related to patient care and the clinic environment. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. This person will provide exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.

Specific Duties & Responsibilities

Clinical Responsibilities

• Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.

• Collects patient information and assessment data. Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list).
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient’s need for additional information and refers to appropriate healthcare resources.
• Perform injections, including but not limited to, flu, Hepatitis A, B, and C.
• Know how to administer breath tests and capsules.
• Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature.
• Obtain lab results, and under MD guidance, does routine patient notification of results.

Unit Operations

• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.

• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient’s physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager.
• Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle s and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.
• Assist with front desk duties, including but not limited to-
• Filing.
• Scanning.
• Purging Records.
• Clearing the fax machine and distributing documents appropriately.
• Printing EPR notes.

• High School diploma or graduation equivalent.
  
• Experience using EPIC preferred.

• Some college preferred.

Classified Title: Medical Assistant 
Job Posting Title (Working Title): Certified Medical Assistant   
Role/Level/Range: ACRO40/E/02/CB  
Starting Salary Range: $15.40 - $23.25 HRLY ($35,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F, 9a-530p 
Exempt Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: ​​​​​​​SOM PMR General Administration  
Personnel area: School of Medicine