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Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.

The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.

Position Summary/Purpose of Position:

• Provide consistent and high-quality customer service to students and families on the Free Application for Federal Student Aid (FAFSA) and their financial aid options at the University of Maryland.
• Support with the administration of the FAFSA and financial aid programs which includes but is not limited to conducting financial need analysis, aid offer, re-consideration of aid, review of the cost of attendance, verification, loan processing, review of Satisfactory Progress Policy and Return to Title IV (R2T4).
• Use financial aid systems, websites, and data reports for financial aid processing.
• Collaborate with OSFA, Enrollment Management (EM), and other campus partners about financial aid and OSFA projects/services.
• Represent OSFA on financial aid matters for OSFA/EM outreach events to campus and community partners as needed.

Benefits Summary

Exempt Benefits Summary

Minimum Qualifications:

• Bachelor’s degree required.

• Ability and knowledge to assist in multiple areas throughout the office.
• Excellent communication and interpersonal skills.
• Ability to organize and prioritize multiple tasks.
• Because of the nature of the data in relation to student’s academic records, attention to detail when reviewing and entering data is extremely important.
• Ability to work in and promote a team environment.
• Ability to interpret and communicate information based on knowledge of institutional policies, procedures, and departmental considerations.

Preferences:

• Strong counseling skills and experience. 
• Knowledge of an automated data processing system.
• One year experience in customer service with experience in a financial aid office preferred.
• Knowledge of Title IV regulations, policies and procedures is preferred.

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Open Until Filled

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