Operations Program Manager Specialist
Job Description
Summary
Posted: Sep 23, 2024
Role Number:200569183
Imagine what you could do at Apple. New insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Intelligent people, inspiring vision, innovative technologies are the norm. We have reinvented entire industries with our products, and apply the same energy to ensure we leave the world better than we found it. Join us to help deliver the next ground-breaking Apple product! Apple is seeking an Operations PM Specialist to join the Program Management and Infrastructure Team to support internal business operations and learning & development across the Hardware Technologies organization. This role is responsible for creating and managing multifaceted dashboards, overseeing operational activities, delivering first-line customer support, and driving process improvements and efficiency initiatives through multi-functional collaboration. Additionally this role has broad exposure to multiple areas across the company as these tools and processes provide support across the organization and impact all product lines and are transforming the way people work at Apple. We are seeking a proactive and driven new team member to join us!
Description
As an Operations PM Specialist, you will be responsible for supporting leaders with data-driven decision-making, creating and managing data visualizations, overseeing multiple process optimization initiatives, and providing proactive support to the user base. - Manage and drive Operational monthly activities: coordinate with Business Analyst and software development team to own an internal tool to collect data. - Build and maintain "Dynamic Dashboards": run reports on data, build data visualizations to better communicate, and collaborate with partners and provide updates to leadership - Own first-line customer Support of email and slack channels to help triage issues, answer first order questions, and work with leaders and execs for custom requests - Drive operational efficiency initiatives and process improvements. Work multi-functionally to scope a new tool/process request, gather team members, establish and implement process, follow up, identify improvements, drive effort to completion. - Coordinate budget by reconciling approved expenses as well as classifying and augmenting with meta data. - Support conference request approval process by working with collaborators to maintain and improve conference approval process.
Preferred Qualifications
Pay & Benefits
More
Posted: Sep 23, 2024
Role Number:200569183
Imagine what you could do at Apple. New insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Intelligent people, inspiring vision, innovative technologies are the norm. We have reinvented entire industries with our products, and apply the same energy to ensure we leave the world better than we found it. Join us to help deliver the next ground-breaking Apple product! Apple is seeking an Operations PM Specialist to join the Program Management and Infrastructure Team to support internal business operations and learning & development across the Hardware Technologies organization. This role is responsible for creating and managing multifaceted dashboards, overseeing operational activities, delivering first-line customer support, and driving process improvements and efficiency initiatives through multi-functional collaboration. Additionally this role has broad exposure to multiple areas across the company as these tools and processes provide support across the organization and impact all product lines and are transforming the way people work at Apple. We are seeking a proactive and driven new team member to join us!
Description
As an Operations PM Specialist, you will be responsible for supporting leaders with data-driven decision-making, creating and managing data visualizations, overseeing multiple process optimization initiatives, and providing proactive support to the user base. - Manage and drive Operational monthly activities: coordinate with Business Analyst and software development team to own an internal tool to collect data. - Build and maintain "Dynamic Dashboards": run reports on data, build data visualizations to better communicate, and collaborate with partners and provide updates to leadership - Own first-line customer Support of email and slack channels to help triage issues, answer first order questions, and work with leaders and execs for custom requests - Drive operational efficiency initiatives and process improvements. Work multi-functionally to scope a new tool/process request, gather team members, establish and implement process, follow up, identify improvements, drive effort to completion. - Coordinate budget by reconciling approved expenses as well as classifying and augmenting with meta data. - Support conference request approval process by working with collaborators to maintain and improve conference approval process.
- Bachelors degree and/or 5+ years of related professional experience.
- Experience in Customers Service, Administration, or Project/Program management.
- Experience working with Excel or Numbers for data processing.
- Experience with creating Data Visualizations such as: Tableau, ThoughtSpot.
- Experience with Process Flow/Tracking such as: Jira.
Preferred Qualifications
- Experience with financial reporting or reviewing/process expense reports.
- Clear written and communication skills - Professionally synthesize communication effectively across executive and cross-functional teams.
- Strong analytical, data-driven mindset with creativity in data visualization.
- Excellent organizational skills with acute attention to detail and the ability to handle multiple tasks in a fast-paced environment.
- Process-optimization mindset with a focus on continuous improvement. Constantly thinking "how can I do this better".
- Exemplary customer service skills: Ensure easy customer approachability and accessibility. Proactively address and resolve issues, focus on problem-solving and helping the customer by building relationships.
- Demonstrate a growth mindset - stay curious and quickly be able to learn new tools, adapt to change, and eagerly seek and adopt innovative solutions.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,100 and $222,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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