Patient Service Specialist - ED

Job Description

Description

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.

You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.

Join a winning team at Scripps Mercy Hospital San Diego supporting the Access & ED department as a Patient Service Specialist - ED. Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

As a Patient Service Specialist - ED, you will be responsible for:

  • Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
  • Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
  • Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
  • Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
  • Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
  • Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

This is a non-benefitted Casual/Per Diem position, working 12 hour shifts on variable days. Flexible availability is a must. This position is located at Scripps Mercy Hospital San Diego.

Qualifications

Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • Able to adapt, prioritize and meet deadlines.

Preferred Qualifications:

  • 2 years of experience in a customer service or healthcare/medical office environment.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job: Business Office
Primary Location: Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO
Work Locations:
SCRIPPS MERCY HOSPITAL SAN DIEGO
4077 FIFTH AVENUE
SAN DIEGO 92103
Organization: Scripps Mercy San Diego

Job Posting: Apr 16, 2024, 6:49:06 PM
Benefit Status: CA - CASUAL
Minimum Rate (USD): 22.13 - Maximum Rate (USD): 33.19

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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